We currently have twenty stores located in Chester, Coventry, Dundee, Meadow Hall, Warrington, Manchester, Trafford Centre (two stores), Bolton, Blackburn, Blackpool, Sheffield, Leeds, Liverpool (Liverpool City Centre and Speke), Metro Centre, Walsall, Preston, Perth, West Bromwich, Gateshead and Bluewater.
*OUR PRE-BOOK SERVICE IS CURRENTLY SUSPENDED UNTIL FURTHER NOTICE.
UK Standard Delivery takes 3 - 5 working days
Next Day Delivery (Hermes) and UK Premium Next Day delivery (DPD) - order before 9pm Monday - Sunday and your order will be delivered the next working day.
Pre-Book Your 1 Hour Delivery Slot - delivered by DPD Precise Deluxe. Order before 8pm 7 days a week - choose your delivery day and one hour time slot at checkout now up to a week ahead
Standard International delivery will take between 5-10 working days depending on country.
International Express delivery will take between 2 - 6 days. International Next day has various cut off times which will depend on order cut off time for that particular country. Collect from store will take up to 5 working days.
UK standard delivery is £4.99, UK next day delivery is £5.99 or £6.99 depending on courier, Pre-Book your one hour delivery slot is £5.99, Next day evening delivery is £7.99 and International delivery starts from £3.99 dependent on country. Postcode restrictions may apply including; BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.
If you or a member of your family isn't home to sign for the item then it will be taken to your local DPD depot. The delivery driver will post through your letter box a interlink card which you will need to collect your parcel. Please see below a sample of what the card will look like.
If you or a member of your family isn't home to sign for the item then it will be taken to your local DPD depot. The delivery driver will post through your letter box an interlink card which you will need to collect your parcel. Please see below a sample of what the card will look like.
You can use any major credit and debit card (excludes amex) to pay for your order. You can also use PayPal to shop with us.
We take security very seriously so you can rest assure when you enter any of your details they'll be safe with us.
Unfortunately some sizes will run out before others and we will not always be able to inform you immediately if more stock is coming in. If the item you wanted to order is a popular item then it is likely we will take a repeat delivery of the item. We would advise you keep checking the website to see if the item comes back in stock.
Sometimes customers return products that did not fit them or an item may be available in our retail stores that may not be displayed on our website. If you would like to double check stock of an item please feel free to contact us at firstname.lastname@example.org.
If you require any more information on our products do not hesitate to either email us at email@example.com and our customer service staff will be happy to answer any questions you may have about the products displayed on our website.
We try to keep the stock on our website as accurate as possible, sometimes there may be slight discrepancies with the stock levels displayed on our website and those available in our warehouse. As we operate retail stores and our online store, sometimes stock levels can become inaccurate. If you'd like to double check an item is in stock before you order, feel free to contact us at firstname.lastname@example.org.
In accordance with the Distance Selling regulations you have the right to cancel or change your order within 10 days of placing your order. If you'd like to change your order before it is dispatched please contact us as soon as possible so we can try and change your order before it has been dispatched. If you have received your order and would like to change an item or get a refund simply follow our returns instructions which can be found Here.
We try our best to respond to all queries we receive within one working day. Sometimes our replies are rejected by certain mail providers for a number of reasons, or the email is simply delayed due to heavy email traffic
To return an item please use the address you received with your order. Just pop the details of the return on the returns form that will be located inthe same packaging as your order. Place the item in secure packaging and post the item back to us with your preferred method of postage. (We strongly recommend you use a Royal Mail Recorded delivery service, as this come with insurance and will require a signature upon receipt at our offices) Internet orders can only be accepted by posting them to the returns address posted on your invoice and not by being returned to our stores.
Returning with Collect+ is FREE and has parcel drop points in over 4,500 local stores, most are open early 'til late, 7 days a week, so you can return items at a time and place that suits you.
Returning with Doddle is FREE and uses 68 locations over the UK, which include the likes of train stations, shopping centres, and universities. You don’t need a label. You don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. It’s completely free, Doddle will print a label and get the order safely back to us so that we can process your refund. You can return any online order to Doddle, even if you had it delivered to home or another collection point like Collect+.
Returning to a Tessuti store is FREE. Please note, you can only receive an exchange in the following stores: Bolton scotts X Tessuti, Blackpool scotts X Tessuti.
If sending by post you are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you minus our original delivery cost and will not reimburse the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you. Postage will only be refunded for faulty items.
Returning your item with Collect+ is FREE. There are parcel drop points in over 4,500 local stores, most are open early 'til late, 7 days a week, so you can return items at a time and place that suits you. Once you fill in the Collect+ form with your email and order number, a label will be sent to you to print out and attach to your item.
Returning your item using Doddle is FREE. You can drop your return back in at any Doddle location (over 68 locations including the likes of universities, train stations and shopping centres). You don’t need a label. You don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. It’s completely free, Doddle will print a label and get the order safely back to us so that we can process your refund.
If your item contains a faulty item please follow the returns instructions and send the item back to us, when we receive the item back we will either credit your account, send you a replacement or send the item back to the manufacturer for repair.
If you have been sent the wrong item please return it back to us and we will send the correct item back out to you and re-imburse any costs you may have incurred in sending the incorrect item back to us.
We recommend all items are sent recorded delivery, if you have sent your item recorded delivery you will be given a slip with a tracking number e.g. DH 1234 5678 9GB if you enter this on the Interlink website you will be able to see if the item has been delivered to us and who has signed for the item.